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Archive for the ‘Ecommerce’ Category

One Great Tip to Improve Your Conversions

Thursday, May 20th, 2010

Whether you have an ecommerce site or promote offline services to your customers, there is one thing every website owner wants to see: conversions.

It’s not enough to have thousands of visitors to your site, you need as many visitors as possible to follow your call to action.  You want your visitors to do something on your website – buy a product, sign up to your newsletter, make an enquiry – and your website needs to be designed so that they want to do it.

I went to Dr Mike Baxter’s excellent talk on Improving the Ecommerce User Experience at The Internet Conference last Friday, and while he had lots of great advice there was one fact that stuck in my mind.  Visitors decide whether they like your website in one 20th of a second.  And if they don’t like it, they won’t convert.

So how do you know if they will like your website?

Blur it.

Use photoshop or search for an online photo editor and blur your web page until you can’t read the text.

Dr Baxter explained that by blurring your site you avoid the tempation to read the text on your website and can focus on the design.  You can see if your colours are harmonious and can tell what your customers see when they first visit your site.  If you have a well designed site, your eyes will go straight to your call to action.  If they don’t, you may need to consider a redesign.

At Hallam Communications we’re planning a web redesign so let’s see how our website measures up.  Here’s how it looks normally:

Improving-Conversions

And here’s how it looks once it’s been blurred:

Blur-to-Improve-Conversions

Was your eye drawn to the bright orange box on the black background?  Good.  That’s our primary call to action.  The three other orange boxes all contain key messages, but aren’t direct calls to action, so they stand out less.

In fact the only concern is that your eye might be taken straight to the image of Susan’s smiling face.  Lovely though it may be, looking at her isn’t going to tell you what we need you to do on our website, and this could be affecting our conversions.

Go ahead and try this on your website to see how your web design measures up.  Remember you need:

  • A harmonious colour scheme
  • A clear call to action
  • To draw attention to the call to action through colour, white space and placement.

So go ahead and blur your website and seeing if your design could be damaging your conversions.

+++

Katie Saxon

The Internet Conference: Powerpoint Presentations

Sunday, May 16th, 2010

If  you missed The Internet Conference 2010 then you missed one amazing day.  Our expert speakers shared a huge amount of knowledge, and feedback from the delegates says it was a great opportunity to network and connect with other businesses using the Internet.  We will be organising another event next year, even bigger and even better, so watch this space!

In the meantime, our speakers have kindly agreed to share their slides with you:

What’s New With Google

Susan Hallam:  Hallam Communications Ltd

Getting it Wrong:  Change and Measurement on the Internet

Charles Arthur: The Guardian

Essentials of Search Engine Optimisation

Ian Lockwood:  Ian Lockwood Digital Consultancy


Using Google Analytics to Improve Your Business Results

Dr Dave Chaffey -Smart Insights Digital Marketing

Finding Your Voice on Twitter

Kelly Herrick -Abacus Lighting

Improving the Ecommerce User Experience

Dr Mike Baxter – Sales Logiq

Writing for the Web

Mark Shaw – Nutshell

View All  presentations from The Internet Conference.

The Internet Conference 2010

Friday, March 12th, 2010

The Internet Conference 2010

Join me and my handpicked selection of Internet marketing experts for a full day of discussing the latest tools and techniques for promoting your business on the Internet. Book now for your early bird registration discount.

Date: 14 May 2010
Location: East Midlands Conference Centre
Cost: Early Bird Registration only £195 +VAT, rising to £245
Full Details: www.theInternetConference.co.uk

Making (more) money from AdSense

Tuesday, February 19th, 2008

I’ve invited Keith Cooper of Northlight Images as my guest blogger this week; he’s an experienced AdSense advertiser, but his real job is as a successful commercial photographer.


So, you’ve got a site or blog which people visit. How about just putting a few adverts on that site and watch the cash just roll in?

A lot of people notice the Google AdSense ads on other peoples’ sites and wonder how the scheme could work for them?

Well, Google make it pretty easy to sign up for the AdSense program and get the code to place on your site. They offer help in setting up the code, and as someone who avoids web code wherever possible, I found initial ad placement simple and pretty risk free. Any competent web designer should be able to add web code to your pages very easily.

You can go through some simple wizards and quickly get a small chunk of code that goes in your page. When the page is viewed, Google serves up adverts based on what their AdSense web crawler thinks your page is about. The nice thing is that you don’t have to set anything or deal with advertisers, Google just puts the money into your account.

If it’s that simple then why don’t more people do it?

First of all you have to get Google to accept your web site. They don’t like sites with very few pages or ones associated with any less reputable parts of the web. They like to see a site with reasonable traffic levels, so 2-3 visitors a day isn’t going to cut it… They also like original content.

None of those hurdles should be too high if you’ve got a reasonable site, so you place your ads and start checking your AdSense reports to see how well you are doing.

This is the place where a lot of people stop, and feel quite happy to make a few dollars a week, and maybe cover their hosting costs (a reasonable first target)

Even more money

Look carefully at the range of ad sizes that you see from Google. The ads come in a variety of shapes and sizes which fit on your page in different ways (depending on what’s already there)

Different ad sizes work better on different pages, and what’s more, the same ad blocks work better on different parts of the page.

Google offer quite a lot of resources to help you here. The picture below (from Google) shows the relative effectiveness of ads on different parts of the page (darker colours better)


People are bombarded with adverts and you are looking to counter ‘ad blindness’ where people just don’t even see your ads.

You need to experiment with different ad placements and see how they perform. This is where the comprehensive reports that Google supplies will be of great help.

By making use of ‘channels’ you can monitor individual ad block performance (or ‘ad units’ as Google calls them). You are looking for the click through rate (CTR). Don’t be disappointed when you see rates less than 1% – most visitors don’t click on adverts.

The amount of money you will get depends on the number of clicks you get and what Google happens to be paying at the time. The rate varies considerably by page, since ads are placed through a bidding process, by advertisers using the Adwords scheme.

Remember too that the content on some pages just won’t get many people clicking on ads.

My own best results come from my reviews of photographic and colour management equipment. These are pages people will often look at when actively looking to buy a product. CTRs on my own site vary between 0.3% and over 10% for some very specific information pages. Some of the specialist pages also tend to get better paying ads. Google doesn’t like you to discuss details of it’s payments and stats, but it’s well known that some (not that many) advertisers will pay several dollars a click.

Still more money

Let’s say you’ve got a successful site with lots of visitors and are making a modest sum in revenue (maybe enough to buy a modest second hand car each year).

You’ve experimented with ad placement and your figures have been creeping up.

You’ve been adding new content to your site to bring in more visitors and their ad clicks.

What’s left to do?

Well here’s a coding tip that recently increased my daily revenue by over 20%

You’ll remember from the picture above that ads in different places on a page get different click through rates? On my site this typically varies on any one page from 0.2% to 3%. It so happens that Google puts it’s best performing (and paying) adverts in the place specified by the piece of ad code (javascript) that appear first in the code for your page.

Looking at the code for my page I saw that the best paying ads were going into an ad unit with a 0.3% CTR. A few relatively basic coding changes kept my successful ad layout and put the best paying ads into the 3% CTR ad unit. I’ve been looking at the stats for about a month and it seems that the overall earnings of the site are some 25% up. As with all statistical analysis it pays to work with larger sets of data so I’ll reserve judgement of the actual figures for a few months.

One other area I’m looking at is geo-targeting of adverts. I’m a UK professional photographer and one of the purposes of the Northlight Images web site is to get me new commercial photography work. Since I’ve put considerable effort into optimising the pages to be found by people looking for a photographer, I get a lot of visitors from overseas. Google targets the adverts, so that what you see visiting my site varies depending on where you are coming from.

Why not put adverts on the commercial pages? Well mainly, I’ve no intention of advertising other UK photographers. However I’ve been working on a simple system that enables me to provide Google ads to overseas visitors and content of my choosing to UK visitors (say an image of mine, that occupies the ad space)

It’s till experimental but potentially allows me to utilise the success of my SEO activities for advertising revenue, without potentially affecting my main business.

I’m a commercial photographer… not a web developer!

Article ©2008 Keith Cooper, Northlight Images Tel +44 116 291 9092

East Midlands is Tops… for eBay

Monday, February 4th, 2008

Did you know the East Midlands is the “eBay capital” of the UK?

The East Midlands are leading both in terms of business success, …. and also law breaking.

eBay have announced that over the last two years Nottingham, Derby and Leicester have produced the largest number of new eBay ’start up’ businesses.

eBay entrepreneurs in Derby alone are reported to generate a stonking £64m for the British economy.

One Derby company was not so pleased about all this eBay success: AceCad found their £13,000 specialist computer aided design software being being sold on eBay for £12.

The villain, Michael Walton, faces a 10 year prison sentence for software piracy.

eBay also report a distinctive north-south divide, with the largest number of startups being located outside of too-posh-for-eBay London.

eBay have announced incentives to stimulate growth in the business, and in doing so gave us some very interesting cocktail party conversation statistics:

  • 180,000 people make a living buying and selling on eBay
  • eBay sellers generate £2 billion in sales, more than WH Smith
  • 10 million items for sale on eBay at any one time
  • there are 20 million eBay users

Get in touch if you ar interested in using eBay as part of your business – I offer eBay training and consultancy for small businesses.

Google Checkout & BillMeLater

Monday, January 28th, 2008

How do you pay for stuff on the Internet?

PayPal is a household name that most of us will have used, but how familiar are you with Google Checkout?

Hitwise report that Google’s payment service overtook PayPal in the UK this Christmas as an alternative payment provider.

As you might expect, the majority of PayPal’s purchases are coming from the eBay platform. On the other hand, independent retailers and companies like Dabs and Vodafone are offering Google Checkout as a payment option.

Google Checkout have just published a useful newsletter providing an update on the latest service offerings.


Another alternative payment offering that is getting alot of traction in the USA is BillMeLater, a deferred payment provider that doesn’t require a credit card.

Amazon are reported as having invested in BillMeLater, along with the likes of Walmart, Reebock, and Toys R Us.

Just enter your date of birth and the last four digits of your Social Security number, and a bill will get posted to you with special payment offered by the retailer such as terms like “no payments for six months.”

You can be sure the service will hit our shores soon.

Amazon’s Amazing Christmas

Friday, January 6th, 2006

Need some Internet trivia for the guys at the pub? Difficult to imagine, but this is Amazon’s 11th Christmas, and it has been a cracker.

On 12 December Amazon sold more than 3.6 million items, which amounts to a staggering 41 items per second.

Over 108 million items were ordered over the festive period, with the most expensive item being a $94,000 pair of earrings.

Amazon shipped to more than 200 countries
with 99% of items delivered on time

What a success story!

eBay Shop: Skylarks Holidays for the disabled

Tuesday, October 18th, 2005

I’ve been experimenting with eBay and have set up an eBay shop whose proceeds will benefit Skylarks holidays for the disabled, a charity based in West Bridgford.

Please bid generously – and help to support Skylarks!

My experience at these workshops are then contributing to the forthcoming series of eBay means Sales workshops offered by Connected Nottingham.